Aside from data migration, OSP even leverages the know-how in retail to create automated workflows. For example, the staff can now quickly record what items to purchase this season and easily pass it to the manager rather than preparing piles of redundant paperwork. The digital purchase order process, powered by MOVEX | Order, is now proven to effectively avoid writing mistakes, keep track of the purchase status and speed up the entire process. Another example is to keep useful automatic store replenishment going to ensure that all stores have safety stock on hand without human intervention.
In addition, 2020 is relatively meaningful to Eddie Bauer Japan as the brand is celebrating its 100th anniversary. The celebration strategy is to launch various marketing campaigns combined with creative promotions provided by MOVEX | Order to appeal to target customers, such as loyalty programs and omnichannel rewards points. Not only that, when making orders on Eddie Bauer Japan’s online shop, customers no longer need to wait for promotion calculation process but can instantly see the final price after discount with giveaways.
A quality call center is responsible for keeping customers happy and providing personalized content to keep them engaged. To support operators in delivering excellent customer service, OSP integrated Eddie Bauer Japan’s customer data and orders from cross-channel. All sales data is now at the call center’s disposal. Responding customers‘ requests becomes a lot easier and faster.